Web Ordering System
Guide for New Users

Frequently Asked Questions

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Application

What is Web Ordering System (WOS)?

What is Customer Code?


Login

What do I do if I cannot make login?

What do I do if I forgot my user ID / password?

When trying to make login, a message appears saying "Attention - You have been logged in". What do I do?

What do I do if a message "Session has expired" appears


Quotation & Order

When can I request a quote and place an order?

What do I do if an error takes place on the screen for requesting a quote and placing an order?

Can I print out the quotation?

Can I print out an order receipt?

I cannot find "Print" button on Order Request Completed Screen. What do I do for printing?

I cannot click "Print" button of Detailed history of orders Screen. What do I do?

What do I do if the pdf receipt is not shown?

Is an order confirmation mail sent after the order is placed?

What do I do if I want to cancel a product ordered?

What do I do if I repeat the same order?

Does the price include the tax?

What is Volume Discount?

Do I have to pay the shipping charge?

What is Days to Ship?



Ship Date

What do I do if I want shipment with the earliest Ship Date?

What do I do if I want to specify separate ship dates for different items?


Ship-to Address

What do I do if I want to register a new direct ship-to?

What do I do if I want to update / delete a registered ship-to information?

I have requested a direct ship-to, but this is not reflected.


Search My Quote & Order History

Can I see the history of quotes or orders?

Can I see the history of the quotes/orders that were requested/placed by other people with the same Customer Code?

Can I see the quotes/orders that were requested/placed via FAX, telephone, and e-mail other than through the website on the history?


User Management

What do I do if I want to delete the registered login ID?

What do I do if I want to update registered information?

What do I do if I want to add a user?

How can I change the permission of a user that was added on User Management?


Other

The usage environment

What do I do if I want to add an e-mail address for receiving order confirmation mail / Shipping confirmation mail?

What do I do if I want to stop receving order confirmation mail / Shipping confirmation mail?