Correct an Error: Request MISUMI Customer Service for Help.
Error Message for a Part Number
In the case of an incorrect part number or large quantity request, an error message will be displayed.
Correcting an Error
① Revise the data according to the message
② Check the box to ask MISUMI for a solution
③ Delete the item
Complete Quotation With an Error and Request MISUMI's help for a Solution
Once completed, your quote can be downloaded as a PDF and printed and you will find the following:
① Email addresses where the quote has been sent
② PDF button to download the quote
③ Button to convert the quotation to order
Note: It is possible to convert items to an order,
even if MISUMI CS is working on resolving part errors with other items on the quote
You Will Receive a Quote Confirmation E-mail
Check to See If You Have Received a Reply from MISUMI
You will see the "Waiting for your action in quotation" at the top.
You will receive an e-mail from MISUMI. You can enter the Web Ordering System by clicking URL link in E-mail.
Check MISUMI's Reply
After you check MISUMI reply, there are three options：
① Approve MISUMI's solution and click "Next" to process
② Contact customer service
③ Cancel quotation
You Will Receive an Quotation Confirmation E-mail