Guide for New Users

Frequently Asked Questions

Application

What can I do on MISUMI's Web Ordering System (WOS)?

What is my Customer Code?


Log in

What do I do if I can't login?

What do I do if I forgot my login UserID or password?

When trying to login, a message appears saying "Your ID is already in use". What do I do?

What do I do if a message "Session timed out" appears?


Quotation & Order

When can I request a quote and place an order?

What do I do if I see an error message on the screen when requesting a quote or placing an order?

Can I print a quotation?

Can I print an order confirmation?

I cannot find a "Print" button on the "Order Request Completed" Screen. What do I do to print?

I can't click the "Print" button on the detailed history of orders screen. What do I do?

What do I do if the pdf confirmation is not shown?

Is an order confirmation mail sent after the order is placed?

What if I want to cancel a product I ordered?

Does the price include taxes?

What is "Days to Ship"?



Ship date

What must I do if I want each product as soon as it's ready for shipping?

What do I do if I want to specify different ship dates for different items?


Ship-to Address

What do I do if I want to register a new direct ship-to address?

What do I do if I want to update or delete a ship-to address?

I have requested a new ship-to address, but this is not reflected online.


Search My Quote & Order History

How do I see my history of quotes and orders?

Can I see the history of the quotes/orders that were requested/placed by other people with the same Customer Code?

Can I see quotes/orders placed via other media (fax, telephone, e-mail) in my account history?


User Management

What do I do if I want to delete a registered login ID?

What do I do if I want to update registered information?

What if I want to add a user?

How can I change user permissions (approve order permission, for example) after a new user has been added from the User Management section?


Other

How do I add another e-mail address to receive order confirmation and shipment confirmation e-mails?

What if I want to stop receiving order confirmation and shipping confirmation e-mails?